FAQ

When you complete the form, you are sending a booking request, not a final purchase. Our team checks the availability of vehicles, aircraft or guides and sends you a confirmation with the service details and payment instructions. Your booking is guaranteed once it is confirmed in writing and payment has been received.

Our rates are published in US dollars before taxes. Costa Rica’s 13% Value Added Tax (IVA) is added to the total and is clearly shown in your booking summary before you confirm.

We accept credit and debit cards through a secure payment link sent to you once availability is confirmed. For certain services we can also arrange other payment methods; just ask when you submit your request.

Yes. Infant seats, convertible seats and booster seats are available on request. Please share each child’s age and approximate weight when booking so we can prepare the right equipment in your vehicle.

As a guideline, each passenger may bring one large suitcase and one carry-on. We assign the vehicle based on the number of travelers and bags you tell us about. If you are traveling with surfboards, golf clubs, strollers or extra luggage, let us know when booking so we can guarantee the space you need.

Yes. Small aircraft have weight and space restrictions that vary by aircraft; as a guideline, they typically allow around 11 to 13 kg (about 25 to 30 lb) per person, preferably in soft-sided bags. We will confirm the exact limit when you book and, if needed, we can send extra luggage by road.

Cancellations requested in writing at least 48 hours in advance receive a full refund, minus a 5% card processing fee. For services between December 20 and January 4, 72 hours’ notice is required. Please see the full policy for details.

Don’t worry. Our team monitors your flight status, and your driver adjusts the pickup time to your actual arrival. They will wait for you in the airport arrivals area holding a sign with your name. All we ask is that you share your flight number when booking.

Yes. WhatsApp is our main support channel before and during your trip. You can use it to ask questions, adjust service details and receive real-time updates from your driver or guide.

Pets are welcome on private transfers with advance notice, ideally in a carrier or with a blanket to protect the vehicle. On private flights, it depends on the aircraft and the operator, so please ask when booking.

Tips are not included in our rates. They are not mandatory, but if you are pleased with your driver’s or guide’s service, a tip is a much-appreciated way to recognize their work. The amount is entirely up to you.

Absolutely. We can combine private transfers, private flights and tours into a single itinerary, coordinating timing between hotels and activities. Tell us your dates, interests and destinations, and we will send you a tailor-made proposal.